About our service

Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis.

Staying overnight has saved my life, I really don’t think I would still be here if I hadn’t come to you. I had the best sleep of my life last night, and feel much more rested. Thank you for all of your encouraging words. I hadn’t heard of Nightlight before, and am grateful that I know about you now. You will be the first ones that I’ll call if I am ever in crisis again

What we offer:

  • A safe haven: If you’re in crisis and need time out or want to talk about what you’re going through, we’re here to listen without judgement.
  • A warm environment: We’ve created a space where you can relax and feel safe, knowing that skilled and experienced staff are always available to listen and offer support and advice if needed.

How can we help?

We’re here to support you in a way that works best for you, without making assumptions or judgements. You can choose how to use your time at the Crisis House, with options like:

  • A safe space: A welcoming environment where you can feel at ease.
  • Time to talk: Space to talk with staff and peers.
  • 1:1 support: Practical and emotional support from our staff.
  • Crisis resolution: Help with resolving your crisis and building coping strategies.
  • Personal activities: Space to pursue individual activities like reading, journaling, art, or watching TV.
  • Advice and information: Guidance and tips to help you manage your situation.
  • Signposting: Direction to other services if needed.
  • Onward referrals: We can help you access additional services and resources for longer-term support.

Thank you so much for giving me a chance. I don’t know if I would be here without your help… I woke up and felt so safe here, thank you.

Gallery

Explore the images below to get a feel for our Crisis House. This will help you feel more familiar with the space when you visit. Just click to open the gallery.

Overnight stays at our Crisis House

Our Hemel Hempstead Crisis House has four bed spaces available for overnight stays if that would help you resolve your crisis. These beds are available (depending on capacity) seven days a week, 365 days a year, for all Hertfordshire residents.

In some cases, overnight stays may be discussed and agreed with the Crisis Resolution Home Treatment Team. All stays are reviewed daily, with most individuals staying up to three nights, depending on individual needs.

How to refer

Anyone can refer an individual aged 18+ who is experiencing any kind of mental health crisis, lives in Hertfordshire and is registered with a GP in Hertfordshire. We understand a ‘crisis’ as self-defined, based on your experience of your situation.

To make a self-referral, you can call our service from 7 PM, seven days a week, to speak with a team member. We’ll explain the process so you understand how the Crisis House works and what we can offer.

Professionals can refer individuals at any time, seven days a week, by calling 01923 256391, Option 3, to speak with a team member.

Sometimes, we might not have the capacity for you to stay with us. If that’s the case, we’ll offer you a time-limited visit or telephone support instead.

Contact us

To contact us please call us on 01923 256391.

If you are a professional, please call us on 01923 256391 (Option 3).

To contact the team directly with any queries please email nightlight@hertfordshiremind.org

Emails are checked by staff at the beginning of each and every shift.